Effective date: 1 January 2026
1. Introduction
PAXX Equestrian Pty Ltd (ABN 98 698 231 131) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.
2. What Information We Collect
We may collect the following types of personal information:
- Identity information: your full name, business name, and position or role.
- Contact information: email address, postal address, and telephone number (if provided).
- Enquiry information: details you provide when contacting us, including messages, service preferences, and project descriptions.
- Technical information: IP address, browser type, operating system, referring URLs, and page interaction data collected through cookies and similar technologies.
3. How We Collect Information
We collect personal information in the following ways:
- When you voluntarily submit an enquiry through our website contact form or email us at ceo@paxxequestrianpty.site.
- When you correspond with us by email, phone, or mail regarding our services.
- Automatically through cookies and analytics tools when you browse our website.
4. Purpose of Collection
We collect personal information for the following purposes:
- To respond to your enquiries and provide information about our services.
- To assess your needs and prepare service proposals and quotations.
- To deliver equestrian facility management, training, consultancy, and related services.
- To communicate with you about your engagement with us.
- To improve our website, services, and customer experience.
- To comply with our legal and regulatory obligations.
5. Use of Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We may use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted) for analytics and site functionality.
You can control cookie preferences through your browser settings. Disabling cookies may affect the performance and functionality of our website.
6. Disclosure of Information
We will not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:
- To trusted third-party service providers who assist us in operating our business (e.g., IT hosting, email services, analytics), provided they agree to keep your information confidential and use it only for the purposes we specify.
- Where required or authorised by law, including in response to a court order or regulatory request.
- With your express consent.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These safeguards include secure storage, restricted access, and encryption where appropriate.
However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When information is no longer needed, we will destroy or de-identify it in a secure manner.
9. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction of any inaccurate or incomplete information. To make such a request, please contact us at ceo@paxxequestrianpty.site.
We will respond to your request within a reasonable period and in accordance with the Australian Privacy Principles.
10. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at ceo@paxxequestrianpty.site with details of your complaint.
We will investigate and respond to your complaint within 30 days. If you are dissatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Email: ceo@paxxequestrianpty.site
Website: paxxequestrianpty.site
ABN: 98 698 231 131